Complaints

If you wish to make a complaint about an Adjudicator, it is important that you understand the types of complaint that can be investigated by the Chief Adjudicator’s.

They cannot investigate a complaint about:

• The decision made by the adjudicator in your hearing;
• The adjudicator’s interpretation of the law;
• Claims the adjudicator made about the quality of evidence in your hearing.

If you want to challenge the judicial decision, under limited circumstances you may be able to seek a ‘review’ or you can apply to the High Court.

They can investigate a complaint about:

• The personal behaviour of an adjudicator during a hearing;
• Accusations of misconduct;
• Unacceptable delay in giving a decision.

Download the guidance for complaining about a parking adjudicator Opens in a new window (if your appeal was about parking, bus lane, moving traffic, clamp and remove or lorry ban)

Please note that the guidance for making a complaint about a Congestion Charging Adjudicator will appear here in due course

If your complaint relates to the administrative service that supports the tribunal - such as a complaint about the quality of customer service you received, it will be investigated in line with London Councils’ complaints procedure, which can be found on the London Councils website.

ALL complaints should be addressed to the Tribunal Manager in the first instance at:

(Parking, Bus lane, Moving traffic and London lorry ban appeals):
Tribunal Manager
PO Box 279
Chertsey
Surrey
KT16 6BU

(Congestion Charging appeals or Low Emission Zone appeals):
Tribunal Manager
PO Box 280
Chertsey
Surrey
KT16 6BW
DX 155080 Chertsey 7
Fax: 0844 736 9503